Desktop Support Engineer

At Sharpa, we manufacture time by making robots useful.

Founded in 2024, Sharpa is an AI robotics company inspired by the Sherpa people of the Himalayas - known for guiding and assisting alpinists on their difficult journey to the summit. We build general purpose robots that assist, not replace, humans - freeing people from repetitive and strenuous work so they can pursue inspiring endeavors.

Our team is made up of geeks and innovators with backgrounds at leading AI and robotics companies. We are dedicated to developing ultra-high performance, autonomous robotic systems capable of adapting to the complexity of real world environments. Sharpa operates out of Singapore, Shanghai and Mountain View.

What you'll be doing:

Provide day-to-day desktop support to end users, including installation, configuration, and troubleshooting of desktop operating systems (Windows, macOS, Ubuntu).
Resolve workplace IT issues related to network connectivity (LAN/Wi-Fi), printers, displays, peripherals, and other office equipment.
Support onboarding and offboarding processes—Prepare laptops/desktops for new hires, provision user accounts, distribute IT assets, and reclaim devices upon employee departure.
Maintain and update the IT asset register—including computers, monitors, keyboards/mice, network cables, and other endpoint devices—to ensure data accuracy and traceability.
Manage daily operations of meeting rooms: configure and troubleshoot video conferencing systems (e.g., Zoom Rooms, Teams Rooms), resolve AV equipment failures, and provide on-site technical support during meetings.
Conduct routine inspections and basic maintenance of access control and surveillance systems; promptly report anomalies and coordinate with vendors for repairs.
Perform regular server room walkthroughs to inspect servers, network devices, air conditioning, UPS, and environmental status, and document/report any anomalies.
Fulfill ad-hoc tasks and projects as assigned by management.

What we're looking for:

Diploma or higher in Computer Science, Information Technology, or a related discipline.
3+ years of hands-on experience in desktop support, end-user IT support, or similar technical operations roles.
Proficient in installing, configuring, and troubleshooting Windows 11, macOS, and Ubuntu desktop environments.
Experienced with deployment, configuration, and issue resolution for mainstream productivity suites (Microsoft Office 365, WPS Office) and email clients (Outlook, webmail).
Solid understanding of TCP/IP networking fundamentals; capable of independently diagnosing and resolving common LAN and Wi-Fi connectivity issues.
Familiar with Active Directory domain environments—e.g., joining workstations to domain, resetting user passwords, managing group policies (basic level).
Skilled in installing, configuring drivers for, and troubleshooting common peripherals (printers, scanners, webcams, docking stations).
Strong service orientation: customer-focused, patient, detail-oriented, and resilient under operational pressure.
Excellent interpersonal and communication skills: able to explain technical concepts clearly to non-technical stakeholders;
Ability to communicate in both Mandarin and English to communicate with stakeholders.
Proven ability to learn quickly and adapt to evolving technologies and tools.
Collaborative mindset to be able to works effectively within cross-functional teams and supports collective goals.